We work really hard to make our building (and everything that happens here) as accessible as possible. Here are some things that might help you enjoy your visit. 

• If you’d like to visit the venue before the event you’re attending for a “fam trip” our team will be happy to meet you. They’ll show you the concert hall that you’ll be in during the performance, any other spaces you might need to see, and answer any questions you might have.  We will need to check the spaces are free to view, so try and give us a bit of notice to get it all booked in.  
• On the day of your concert, we can seat you before the rest of the audience to help avoid queues and crowds.  
• There are videos on this page which show some journeys to the venue. They include the route from Gateshead Metro station, Newcastle Central station, and from our carpark.  
• We can always look to find you a space set back from the hustle and bustle if you feel like you need a quiet spot. We’re looking forward to having a dedicated Quiet Room soon. Watch this space for more on that. 

• We have ear plugs and over-head ear defenders available for customers to use. Just ask one of our stewards or the team at the Box Office 

We know that this won’t cover everything for everyone. If there’s something not mentioned here that would help you enjoy your visit please just let us know.  

Email us at boxoffice@sagegateshead.com or give us a ring on 0191 443 4661. 

Other things to know about our building

• Our Box Office, toilets, performance spaces, cafe, Brasserie and bars are accessible to all.
• We’re served by excellent public transport links and have step-free access.
• We have our own car park with lift access situated directly behind the building. We also have a number of priority spaces for blue badge holders near the entrances to Sage Gateshead as well as in our car park.
• Unisex baby changing facilities are available on every level of the building.
• Chestfeeding and breastfeeding parents are very welcome – in our cafe, the concourse or wherever you’re most comfortable.
• We’re a dog friendly venue. Dogs are welcome in the public areas of the building where our staff will be happy to point out dog-water stations. Only assistance dogs are permitted in our performance spaces.
• We have male and female designated toilet facilities on every level, and gender neutral toilets on our main Concourse level
• We have a Changing Places toilet in house equipped with hoist, changing table and shower