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Sage Gateshead

 →  Your Visit

Your Visit

What to expect when you visit us

A big welcome to all music fans and learners! We’re here for you with a great range of concerts and gigs across all genres, and classes and workshops for all ages. 

Plan your visit to Sage Gateshead with information on how to get here, where to park, accessible facilities or how to book your ticket.


Our Audience Charter 

Our vision is to play an active part in contemporary culture, community and place through music, and we aim to uphold our core values in all that we do.

Read our Audience Charter.

Contact Us

☎️ 0191 443 4661
[email protected]

 

Opening Times

Please note these timings are updated weekly and can change depending on activity in the building.

Building Box Office Counter Box Office Phone Lines
Mondays (unless otherwise stated) CLOSED CLOSED CLOSED
Tuesdays (unless otherwise stated) CLOSED CLOSED CLOSED
Wednesday 30 November CLOSED CLOSED 12noon – 5pm
Thursday 1 December 9.30am – 11.30pm 12noon – 8.30pm 12noon – 8pm
Friday 2 December 9.30am – 11.30pm 12noon – 8.30pm 12noon – 8pm
Saturday 3 December 8.45am – 11pm 12noon – 8.30pm 12noon – 8pm
Sunday 4 December 8.45am – 9pm 12noon – 5pm 12noon – 6.30pm

Don’t forget that our website is always open for ticket purchases. Last entry to the building is 30 minutes before closing.

Our cafe opens when the building opens and will either close 30 minutes before the building closes, or after the interval of that nights performance.

Group Building Tours

If you’ve ever wanted to go backstage at Sage Gateshead, then this is for you! With a private building tour, you’ll get the chance see the intricate inner workings and the backstage areas reserved for some of the biggest names in the music industry.

Find out more

FAQs

What health and safety measures will you have in place?
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The safety of our audiences, artists and staff remains our top priority. We have measures in place to protect audiences, artists and staff including:

  • Enhanced cleaning
  • Hand sanitising stations throughout the venue
  • Clear signage to avoid overcrowding
  • Pre-booking interval drinks to avoid overcrowding

We continue to follow government guidance and regulation, in co-operation with Gateshead Council and the public health authorities and will make adjustments to our plans as required.

We will pay particular attention to how we best respond to the new barriers faced by disabled people and those who are particularly vulnerable amongst our audiences, artists and team. We support the ‘7 Principles to ensure an inclusive recovery’ (Arts Council England) and will consider carefully how to ensure equal opportunities to enjoy live music during the recovery.

Through the careful monitoring and regular maintenance of our building management system we ensure that our air handling units within each of our halls operate to the highest standard, meeting and exceeding all necessary guidelines.

What should I do if I haven’t received my tickets?
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We currently only post tickets out a week or two before a concert, if you were expecting your tickets to be posted out to you and have not received them please contact our Box Office on 0191 443 4661 who can arrange reprints for you.

*Please note, if you bought your tickets from an external ticketing agency (See Tickets, Ticketmaster etc) you will need to speak to them with regards to your order.

Do you take card or cash payments?
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At our bars and in the café, we prefer card payment for Covid-safety reasons, however we continue to accept cash.

Do you have a cloakroom?
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Yes we have a cloakroom near the Box Office located by the West Entrance which will be open on concert nights.

How to I enquire about lost property?
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Please let us know if you have lost an item of yours while at Sage Gateshead by completing this form.

Can I take a bag into the hall?
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Bags no bigger than a piece of A3 paper (297 x 420 mm) are permitted into Sage One and Sage Two. If your bag is larger than this, it can be left in our cloakroom.

Can I take pictures in the halls?
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At contemporary gigs, non-professional photography for personal use is allowed unless stated. No flash, tripods, additional sound recording equipment or SLR / DSLR cameras are allowed without prior written consent. Please be considerate of other fans and avoid extended filming.

Photography and recording during classical concerts by you of any kind is strictly prohibited without our prior written consent.

Can I take drinks into the halls?
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Drinks in plastic containers are permitted on Level 1 in Sage One and Sage Two only. Bottled water and soft drinks (with a screw cap) are permitted on Level 2 and Level 3 in Sage One and Sage Two.

Will I be able to book ticket in person?
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In addition to telephone and online, our box office will operate in-person from Sage Gateshead from September onwards.

You can book tickets:

• Online: 24 hours a day, 7 days a week
• By phone: Wednesday, Thursday, Friday, Saturday and Sunday, between 12 and 5pm
• In person: Thursday, Friday, Saturday and Sunday, between 12 and 5pm, or until 30 minutes after the start of a show when there is a concert or gig on

Do you have a risk assessment?
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A comprehensive and thorough risk assessment has been created and implemented across all public and back of house areas of Sage Gateshead to ensure the safety of our audiences, artists and staff.

What if I am concerned about another visitor’s behaviour?
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Please speak to a member of our team if you have any concerns during your visit. Please be aware that some people are exempt from wearing a face covering. We ask that our audience treat each other with respect and kindness.

Is there a restriction on group size?
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There is no restriction on group sizes.

What food and drink will be available?
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• Two hours before the start of any show day, our bars and café will be open for drinks and snacks.

• Daytime Thursday, Friday, Saturday and Sunday, the café will be open for drinks and snacks when the building is open, including for Make Music participants.

Later on, we plan to open the café and restaurant for food service again. During the festive season, you can enjoy hot meals and platters on selected nights. This will be noted on the event page of the selected concerts.

Will the shop be open?
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We’re not opening our shop just yet but will have merchandise for sale on selected show nights.

Do you provide booster cushions?
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Yes. We have a limited number of inflatable booster cushions that are available on a first come first served basis. Please speak to a member of our Customer Experience team.