Please note these timings are updated weekly and can change depending on activity in the building.
|Building||Box Office Counter||Box Office Phone Lines|
|Mondays (unless otherwise stated)||CLOSED||CLOSED||CLOSED|
|Tuesdays (unless otherwise stated)||CLOSED*||9am – 2.30pm*||12pm – 2pm|
|Wednesday 29 March||CLOSED*||9am – 7pm*||12pm – 6pm|
|Thursday 30 March||8.45am – 11.30pm||12pm – 9pm||12pm – 8pm|
|Friday 31 March||9.30am – 11.30pm||12pm – 9pm||12pm – 8pm|
|Saturday 1 April||8.45am – 11.30pm||12pm – 9pm||12pm – 8pm|
|Sunday 2 April||CLOSED||CLOSED||12pm – 5pm|
* Open for ticket holders only.
Don’t forget that our website is always open for ticket purchases. Last entry to the building is 30 minutes before closing.
Our cafe opens when the building opens and will either close 30 minutes before the building closes, or after the interval of that nights performance.
☎️ 0191 443 4661
Our Audience Charter
Our vision is to play an active part in contemporary culture, community and place through music, and we aim to uphold our core values in all that we do.
What to expect when you visit us
Group Building Tours
If you’ve ever wanted to go backstage at Sage Gateshead, then this is for you! With a private building tour, you’ll get the chance see the intricate inner workings and the backstage areas reserved for some of the biggest names in the music industry.
Find out more
What health and safety measures will you have in place?
The safety of our audiences, artists and staff remains our top priority. We have measures in place to protect audiences, artists and staff including:
- Enhanced cleaning
- Hand sanitising stations throughout the venue
- Clear signage to avoid overcrowding
- Pre-booking interval drinks to avoid overcrowding
We continue to follow government guidance and regulation, in co-operation with Gateshead Council and the public health authorities and will make adjustments to our plans as required.
We will pay particular attention to how we best respond to the new barriers faced by disabled people and those who are particularly vulnerable amongst our audiences, artists and team. We support the ‘7 Principles to ensure an inclusive recovery’ (Arts Council England) and will consider carefully how to ensure equal opportunities to enjoy live music during the recovery.
Through the careful monitoring and regular maintenance of our building management system we ensure that our air handling units within each of our halls operate to the highest standard, meeting and exceeding all necessary guidelines.
What should I do if I haven’t received my tickets?
We currently only post tickets out a week or two before a concert, if you were expecting your tickets to be posted out to you and have not received them please contact our Box Office on 0191 443 4661 who can arrange reprints for you.
*Please note, if you bought your tickets from an external ticketing agency (See Tickets, Ticketmaster etc) you will need to speak to them with regards to your order.
Do you take card or cash payments?
At our bars and in the café, we prefer card payment for Covid-safety reasons, however we continue to accept cash.
Do you have a cloakroom?
Yes we have a cloakroom near the Box Office located by the West Entrance which will be open on concert nights.
How to I enquire about lost property?
Please let us know if you have lost an item of yours while at Sage Gateshead by completing this form.
Can I take a bag into the hall?
Bags no bigger than a piece of A3 paper (297 x 420 mm) are permitted into Sage One and Sage Two. If your bag is larger than this, it can be left in our cloakroom.
Can I take pictures in the halls?
Non-professional photography for personal use is allowed at all performances, unless otherwise stated. No flash, tripods, additional sound recording equipment or SLR / DSLR cameras are allowed without prior written consent. Please be considerate of others and avoid extended filming, use a lower screen brightness and silence any camera shutter sounds on devices.
Can I take drinks into the halls?
Drinks in plastic containers are permitted on Level 1 in Sage One and Sage Two only. Bottled water and soft drinks (with a screw cap) are permitted on Level 2 and Level 3 in Sage One and Sage Two.
Can I smoke/vape in the building?
No. Sage Gateshead is a no smoking venue. If you would like to smoke or vape, please speak to a member of our Customer Experience Team who will show you where the designated smoking areas are situated.
Will I be able to book ticket in person?
In addition to telephone and online, our box office will operate in-person from Sage Gateshead from September onwards.
You can book tickets:
• Online: 24 hours a day, 7 days a week
• By phone: Wednesday, Thursday, Friday, Saturday and Sunday, between 12 and 5pm
• In person: Thursday, Friday, Saturday and Sunday, between 12 and 5pm, or until 30 minutes after the start of a show when there is a concert or gig on
Do you have a risk assessment?
A comprehensive and thorough risk assessment has been created and implemented across all public and back of house areas of Sage Gateshead to ensure the safety of our audiences, artists and staff.
What if I am concerned about another visitor’s behaviour?
Please speak to a member of our team if you have any concerns during your visit. Please be aware that some people are exempt from wearing a face covering. We ask that our audience treat each other with respect and kindness.
What food and drink will be available?
• Two hours before the start of any show day, our bars and café will be open for drinks and snacks.
• Daytime Thursday, Friday, Saturday and Sunday, the café will be open for drinks and snacks when the building is open, including for Make Music participants. Hot food will be available in the café from 13 April.
In our Restaurant we offer curated menus to compliment the programmed activities, which means a fresh, exciting new menu every time you dine. We use local and seasonal produce in our dishes, with 50% being plant-based. Find out more.
Will the shop be open?
We’re excited to announce the return of our shop, located at the east entrance! The new look shop will open at 9.30am Thursday – Sunday and will close at 4pm on non-performance days and 11pm on performance days.
Do you provide booster cushions?
Yes. We have a limited number of inflatable booster cushions that are available on a first come first served basis. Please speak to a member of our Customer Experience team.