We have reduced the capacity in Sage One so that our audience can stay socially distanced. We’re using 20% of the capacity of the hall, meaning 300 seats will be available.  You will be seated in the hall by a member of our team. You’ll be asked to sit within your booking party of up to six people, leaving two seats between you and the next party. Every other row of seats will be reserved to help keep you safe. We ask that you book for a maximum of six people from the same household or support bubble.

When you book your concert tickets you can choose which coloured zone you would like to sit in, you won’t be asked to select a specific seat or row. By offering unallocated seating, this allows our team to seat you in a socially distanced way. You’ll also be given the option to book a table for pre show drinks on our Concourse where table service will be available. There will be no queuing at the café or bar. To allow for social distancing, the number of Concourse tables are limited. Alternatively, you will be able to buy a concert ticket without a table reservation. If you do not have a table reservation you’ll immediately be seated in the hall on arrival.

Upon arrival, you’ll be greeted and checked off our guest list by our Customer Experience team and you will be shown to your table. Please don’t move these tables and chairs as they’ve been positioned to allow room for social distancing and you may infringe on the space of others, or an important walk way.

In line with current government guidelines, face coverings are mandatory everywhere inside the building, including in our hall and during the performance, unless you’re seated on our Concourse or are exempt.

Wheelchair spaces will still be available to book via Box Office telephone.

Access to the lifts is reserved for people with access needs and their carers or households.

Our toilets will be open during your visit, and will operate a one-way system for your safety, please keep an eye out for the signs to show you the way.

View the revised Sage One seat map here.

Ahead of your visit you will receive a pre-show email which will let you know your arrival time and which doors to enter the building via. Our team will be on hand to greet you and either seat you on the Concourse, or seat you in the Hall depending upon the type of ticket you have booked. We will have signage throughout the building to help you navigate and to stay safe. Our team are on hand to seat you in your coloured zone and to assist with any queries you have.

We have a limited number of tables available on the Concourse for pre-show drinks and a pre-show performance. You must book a table in advance, tables will not be available without a booking. When you arrive, a member of our team will greet you and take you to your table. We’ll be running table service to order your drinks via a QR code system which you can find on your table – but don’t worry if you don’t have a smart phone, you can still place an order with one of the team. Our team will explain the ordering system and are on hand to help.

Our halls and Concourse areas will receive additional cleaning using zoono state of the art anti-viral cleaning solutions and, where there is more than one performance, they will also be cleaned between performances. All of our staff will wear PPE.

We have installed hand sanitiser stations around the building, and ask that you use them as well as washing your hands regularly with soap and water for at least 20 seconds.