Opening Times
Revised Box Office Opening Hours (Phone only)
Our opening hours are 12noon – 5pm Tuesday to Saturday inclusive.
Please note that the building remains closed outside of show times.

☎️ 0191 443 4661

Opening Times:
Revised Box Office Opening Hours (Phone only)
Our opening hours are 12noon – 5pm Tuesday to Saturday inclusive.
Please note that the building remains closed outside of show times.

☎️ 0191 443 4661

 →  What to expect when you visit us

Welcome to Sage Gateshead

Sage Gateshead

What to expect when you visit us

We’re thrilled to be returning to live performances at Sage Gateshead.  In planning this series, we have made the safety of our audiences, artists and staff our top priority. Our decision to go ahead with live performance was made after careful, detailed planning to ensure we can operate in a COVID-secure way.

You’ll be able to experience live music in our world-class, COVID-secure venue or join a live streamed performance.

On this page we wanted to share the safety measures we have put in place and give you more information about what to expect from your visit.

We have achieved the ‘See it Safely’ performance industry standard, so that you can be confident that we are complying with the latest government regulations and guidelines.

Please note that the situation is changing regularly – please check back here before your visit to make sure you have the most up-to-date information.


Revised Box Office Opening Hours

Our Box Office phone lines are open 12noon – 5pm Tuesday to Saturday inclusive.

Please note that the building remains closed outside of show times.

☎️ 0191 443 4661

📧 [email protected]

Additional Information

Access Information

We remain fully accessible – you can find all our access information online here.


Covid-19 FAQs

You can view our Covid-19 frequently asked questions here.


Get Here

It couldn’t be easier, whether you arrive by foot, bike, bus, car, motorbike, coach, taxi, train, plane or even limousine. Find out more.

'See it safely' and 'We're good to go' logos

What we’re doing to help keep you safe

Reduced capacity and socially-distanced seating
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We have reduced the capacity in Sage One so that our audience can stay socially distanced. We’re using 20% of the capacity of the hall, meaning 300 seats will be available.  You will be seated in the hall by a member of our team. You’ll be asked to sit within your booking party of up to six people, leaving two seats between you and the next party. Every other row of seats will be reserved to help keep you safe. We ask that you book for a maximum of six people from the same household or support bubble.

When you book your concert tickets you can choose which coloured zone you would like to sit in, you won’t be asked to select a specific seat or row. By offering unallocated seating, this allows our team to seat you in a socially distanced way. You’ll also be given the option to book a table for pre show drinks on our Concourse where table service will be available. There will be no queuing at the café or bar. To allow for social distancing, the number of Concourse tables are limited. Alternatively, you will be able to buy a concert ticket without a table reservation. If you do not have a table reservation you’ll immediately be seated in the hall on arrival.

Upon arrival, you’ll be greeted and checked off our guest list by our Customer Experience team and you will be shown to your table. Please don’t move these tables and chairs as they’ve been positioned to allow room for social distancing and you may infringe on the space of others, or an important walk way.

In line with current government guidelines, face coverings are mandatory everywhere inside the building, including in our hall and during the performance, unless you’re seated on our Concourse or are exempt.

Wheelchair spaces will still be available to book via Box Office telephone.

Access to the lifts is reserved for people with access needs and their carers or households.

Our toilets will be open during your visit, and will operate a one-way system for your safety, please keep an eye out for the signs to show you the way.

View the revised Sage One seat map here.

Clear signage and our friendly team are there to help you during your visit
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Ahead of your visit you will receive a pre-show email which will let you know your arrival time and which doors to enter the building via. Our team will be on hand to greet you and either seat you on the Concourse, or seat you in the Hall depending upon the type of ticket you have booked. We will have signage throughout the building to help you navigate and to stay safe. Our team are on hand to seat you in your coloured zone and to assist with any queries you have.

Table service on our Concourse
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We have a limited number of tables available on the Concourse for pre-show drinks and a pre-show performance. You must book a table in advance, tables will not be available without a booking. When you arrive, a member of our team will greet you and take you to your table. We’ll be running table service to order your drinks via a QR code system which you can find on your table – but don’t worry if you don’t have a smart phone, you can still place an order with one of the team. Our team will explain the ordering system and are on hand to help.

Additional cleaning and PPE
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Our halls and Concourse areas will receive additional cleaning using zoono state of the art anti-viral cleaning solutions and, where there is more than one performance, they will also be cleaned between performances. All of our staff will wear PPE.

Hand sanitiser stations
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We have installed hand sanitiser stations around the building, and ask that you use them as well as washing your hands regularly with soap and water for at least 20 seconds.

What you can do to help

Please don’t visit if you have any symptoms of coronavirus
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If you, or anyone in your booking party, are displaying symptoms of coronavirus, or have been in contact in the past 14 days with someone who has coronavirus, please don’t attend the concert.

Our usual Terms and Conditions apply, however, we want to offer ultimate flexibility during these uncertain times and if anyone is feeling unwell, or has concerns about attending, we can offer you a live stream ticket or credit on account.

The difference in ticket price will be refunded by our Box Office team. Please let us know if you cannot attend no later than 24 hours prior to the concert.

You can find more information about the symptoms of coronavirus on the NHS website.

Booking your ticket in advance
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Please book your tickets in advance via our website or our Box Office telephone number. Our Box Office is not currently available for payment in-person and we are unable to accept walk-ups on the night of the concert. Tickets will be sold until 3pm on the Thursday prior to Friday and Saturday night concerts.

Keep your distance
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Please keep a distance from other audience members who aren’t in your household or support bubble. We will have signage and floor stickers to help you keep 2 metres apart from others when queuing.

Wear your face covering
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In line with current government guidelines, face coverings are required everywhere inside the building, including in our hall and during the performance, unless you’re seated with beverages on our Concourse or are exempt.

Wash your hands
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Please don’t forget to wash your hands with soap and water for at least 20 seconds and use our hand sanitiser stations around the building.

Travelling to Sage Gateshead
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Consider your travel options and, if possible, use a car, motorcycle, bicycle or walk to Sage Gateshead.