Sage Gateshead

The safety of our audiences, artists and staff remains our top priority. We have measures in place to protect audiences, artists and staff including:

• Enhanced cleaning
• Hand sanitising stations throughout the venue
• Clear signage to avoid overcrowding
• Pre-booking interval drinks to avoid overcrowding

We continue to follow government guidance and regulation, in co-operation with Gateshead Council and the public health authorities and will make adjustments to our plans as required.

We will pay particular attention to how we best respond to the new barriers faced by disabled people and those who are particularly vulnerable amongst our audiences, artists and team. We support the ‘7 Principles to ensure an inclusive recovery’ (Arts Council England) and will consider carefully how to ensure equal opportunities to enjoy live music during the recovery.

Through the careful monitoring and regular maintenance of our building management system we ensure that our air handling units within each of our halls operate to the highest standard, meeting and exceeding all necessary guidelines.

No, following the government’s recent announcement, adults are not required to take a Covid-19 test (PCR or Lateral Flow), show proof of vaccination or the Covid-pass before entry.

Face coverings are no longer mandatory at Sage Gateshead. However we kindly ask visitors to continue to wear face coverings to protect yourself and others (unless exempt or taking part in a singing class).

We will have clear signage around the building to avoid over-crowding. We do kindly ask you show consideration to others by not congregating in areas where increased footfall will naturally occur. We have a huge amount of space in our building and encourage audience members to utilise all bar space on levels 1-3 of Sage One and Sage Two to avoid overcrowding.

In line with the recent government relaxation of social distancing, we have returned to usual seating arrangements in the halls since September 2021.

If you have tested positive for Covid-19 or are required to isolate for a date where you have tickets, please let us know no later than 24 hours in advance of the show and we may be able to arrange an exchange, credit or refund. This is a temporary measure associated with Covid-19 and does not affect our terms and conditions.

At our bars and in the café, we prefer card payment for Covid-safety reasons, however we continue to accept cash.

Yes we have a cloakroom near the Box Office located by the West Entrance which will be open on concert nights.

Please let us know if you have lost an item of yours while at Sage Gateshead by completing this form.

Bags no bigger than a piece of A3 paper (297 x 420 mm) are permitted into Sage One and Sage Two.

Drinks in plastic containers are permitted on Level 1 in Sage One and Sage Two only. Bottled water and soft drinks (with a screw cap) are permitted on Level 2 and Level 3 in Sage One and Sage Two.

In addition to telephone and online, our box office will operate in-person from Sage Gateshead from September onwards.

You can book tickets:

• Online: 24 hours a day, 7 days a week
• By phone: Wednesday, Thursday, Friday, Saturday and Sunday, between 12 and 5pm
• In person: Thursday, Friday, Saturday and Sunday, between 12 and 5pm, or until 30 minutes after the start of a show when there is a concert or gig on

A comprehensive and thorough risk assessment has been created and implemented across all public and back of house areas of Sage Gateshead to ensure the safety of our audiences, artists and staff.

Please speak to a member of our team if you have any concerns during your visit. Please be aware that some people are exempt from wearing a face covering. We ask that our audience treat each other with respect and kindness.

There is no restriction on group sizes.

• Two hours before the start of any show day, our bars and café will be open for drinks and snacks.

• Daytime Thursday, Friday, Saturday and Sunday, the café will be open for drinks and snacks when the building is open, including for Make Music participants.

Later on, we plan to open the café and restaurant for food service again. During the festive season, you can enjoy hot meals and platters on selected nights. This will be noted on the event page of the selected concerts.

We’re not opening our shop just yet but will have merchandise for sale on selected show nights.

Yes. We have a limited number of inflatable booster cushions that are available on a first come first served basis. Please speak to a member of our Customer Experience team.