Opening Times
Building

Monday to Wednesday: When we have a concert or gig, we’ll be open from two hours before the start of the show until after the show. When there is no performance, we’ll be closed.

Thursday to Sunday: We will be open from 9.30am (Thursday and Friday) and 8.45am (Saturday and Sunday), until after the show. If we don’t have a performance, we’ll close at 5pm.

Box Office

Wednesday – Sunday: Our Box Office is open 12noon – 5pm Wednesday to Sunday inclusive. On Wednesday, when the building is closed, Box Office will be phone only.

Monday and Tuesday: Our Box Office will be closed unless we have a ticketed performance scheduled. Opening times for these events may change, you can keep up to date here.

☎️ 0191 443 4661

📧 [email protected]

Opening Times:
Building

Monday to Wednesday: When we have a concert or gig, we’ll be open from two hours before the start of the show until after the show. When there is no performance, we’ll be closed.

Thursday to Sunday: We will be open from 9.30am (Thursday and Friday) and 8.45am (Saturday and Sunday), until after the show. If we don’t have a performance, we’ll close at 5pm.

Box Office

Wednesday – Sunday: Our Box Office is open 12noon – 5pm Wednesday to Sunday inclusive. On Wednesday, when the building is closed, Box Office will be phone only.

Monday and Tuesday: Our Box Office will be closed unless we have a ticketed performance scheduled. Opening times for these events may change, you can keep up to date here.

☎️ 0191 443 4661

📧 [email protected]

 →  What to expect when you visit us

Welcome to Sage Gateshead

Sage Gateshead
  • Jump to  → 
  • FAQs

What to expect when you visit us

Following the Government’s announcements over summer, we are thrilled to welcome audiences to Sage Gateshead for a new season of music starting on 4 September 2021.

The safety of audiences, artists and staff is our top priority, and we have measures in place to ensure you are safe so you can focus on enjoying the music and having a brilliant time. You can view our Covid-19 frequently asked questions below.


Building Opening Hours

Monday to Wednesday: When we have a concert or gig, we’ll be open from two hours before the start of the show until after the show. When there is no performance, we’ll be closed.

Thursday to Sunday: We will be open from 9.30am (Thursday and Friday) and 8.45am (Saturday and Sunday), until after the show. If we don’t have a performance, we’ll close at 5pm.

Box Office Opening Hours

Wednesday – Sunday: Our Box Office is open 12noon – 5pm Wednesday to Sunday inclusive. On Wednesday, when the building is closed, Box Office will be phone only.

Monday and Tuesday: Our Box Office will be closed unless we have a ticketed performance scheduled. Opening times for these events may change, so please check back here.

Don’t forget that our website is always open for ticket purchases.

☎️ 0191 443 4661

Additional Information

Access Information

We remain fully accessible – you can find all our access information online here.


Get Here

It couldn’t be easier, whether you arrive by foot, bike, bus, car, motorbike, coach, taxi, train, plane or even limousine. Find out more.

'See it safely' and 'We're good to go' logos

FAQs

When will Sage Gateshead reopen to the public?
Show More

We can’t wait to welcome everyone to Sage Gateshead for a new season of live music and making music starting from Saturday 4 September. The safety of our audiences, artists and staff is our top priority and we have measures in place to ensure you are safe so you can focus on having a brilliant time.

It’s going to take time for us to get everything back up and running again and we’ve concentrated on bringing you great music, keeping you safe and giving you an enjoyable experience.

We’ll continue to monitor the advice of government, Gateshead Council and the public health authorities and review our plans as required.

What are Sage Gateshead’s opening hours?
Show More

Monday to Wednesday: When we have a concert or gig, we’ll be open from two hours before the start of the show until after the show. When there is no performance, we’ll be closed.

Thursday to Sunday: We will be open from 9.30am (Thursday and Friday) and 8.45am (Saturday and Sunday), until after the show. If we don’t have a performance, we’ll close at 5pm.

Like us, if you can’t wait for more music, check out our Read, Watch and Listen page for our latest digital content or follow us on social media for the latest news.

What health and safety measures will you have in place?
Show More

As we welcome you back, the safety of our audiences, artists and staff will be our top priority. When we reopened earlier this year, the overwhelming feedback from audiences was that they felt very safe. We’ll continue to ensure everyone can have a safe and enjoyable visit to Sage Gateshead in line with government guidance.

We have measures in place to protect audiences, artists and staff including:

• Enhanced cleaning
• Hand sanitising stations throughout the venue
• Clear signage to avoid overcrowding
• Actively encouraging the use of face coverings at all times
• Pre-booking interval drinks to avoid overcrowding
• All staff will continue to wear face coverings and undergo regular testing

Please note, the Coats Desk will remain closed for the time being.

We’ll continue to follow government guidance, in co-operation with Gateshead Council and the public health authorities and will make adjustments to our plans as required.

We will pay particular attention to how we best respond to the new barriers faced by disabled people and those who are particularly vulnerable amongst our audiences, artists and team. We support the ‘7 Principles to ensure an inclusive recovery’ (Arts Council England) and will consider carefully how to ensure equal opportunities to enjoy live music during the recovery.

Through the careful monitoring and regular maintenance of our building management system we ensure that our air handling units within each of our halls operate to the highest standard, meeting and exceeding all necessary guidelines.

Will you require me to take a Covid-19 test (PCR or Lateral Flow), show proof of vaccination or the Covid-pass before entry?
Show More

No, audience members will not be required to take a Covid-19 test (PCR or Lateral Flow), show proof of vaccination or the Covid-pass before entry. We’re monitoring the advice of government, Gateshead Council and the public health authorities, and will make adjustments to our plans should this advice change.

Will I have to wear a mask?
Show More

In line with the recent government guidelines, we are encouraging the use of face coverings at all times (inside the building and the halls), unless you are exempt. This follows the industry’s ‘See it safely’ guidance, in line with government recommendation that masks should still be worn indoors when mixing with people you don’t usually meet.

What does ‘See it Safely’ mean?
Show More

We have been working with our colleagues across the industry to develop our measures. When you see the ‘See it Safely’ mark, you can feel confident that performance venues are complying with the latest government safety recommendations and guidelines.

Will staff be wearing masks?
Show More

Yes, face coverings will be worn by all members of staff, except those who are exempt. In addition to this, all staff, artists and crew will be required to show a negative Lateral Flow Test upon entry.

How will you avoid over-crowding?
Show More

We will have clear signage around the building to avoid over-crowding. We do kindly ask you show consideration to others by not congregating in areas where increased footfall will naturally occur. We have a huge amount of space in our building and encourage audience members to utilise all bar space on levels 1-3 of Sage One and Sage Two to avoid overcrowding.

Will the seating in the halls be socially distanced?
Show More

In line with the recent government relaxation of social distancing, we will return to usual seating arrangements in the halls from September 2021 onwards, up to full capacity.

What should I do if I show Covid-19 symptoms, test positive or have to isolate?
Show More

If you have tested positive for Covid-19 or are required to isolate for a date where you have tickets, please let us know 24 hours in advance and we’ll arrange an exchange, credit or refund. This is a temporary measure associated with Covid-19 and does not affect our terms and conditions.

If a performance is cancelled, you will receive a refund.

If you show symptoms after your visit, please contact NHS direct on 111 or NHS Test and Trace on 119 and follow government guidelines.

Do you have a cloakroom?
Show More

No, we do not currently operate a cloakroom.

Can I take a bag into the hall?
Show More

Bags no bigger than a piece of A3 paper (297 x 420 mm) are permitted into Sage One and Sage Two.

Can I take drinks into the halls?
Show More

Drinks in plastic containers are permitted on Level 1 in Sage One and Sage Two only. Bottled water is permitted on Level 2 and Level 3 in Sage One and Sage Two.

Will I be able to book ticket in person?
Show More

In addition to telephone and online, our box office will operate in-person from Sage Gateshead from September onwards.

You can book tickets:

• Online: 24 hours a day, 7 days a week
• By phone: Wednesday, Thursday, Friday, Saturday and Sunday, between 12 and 5pm
• In person: Thursday, Friday, Saturday and Sunday, between 12 and 5pm, or until 30 minutes after the start of a show when there is a concert or gig on

Will you use a Test & Trace system?
Show More

We encourage all visitors to check into the venue using a smartphone and the NHS Covid-19 app.

Do you have a risk assessment?
Show More

A comprehensive and thorough risk assessment has been created and implemented across all public and back of house areas of Sage Gateshead to ensure the safety of our audiences, artists and staff.

What if I am concerned about another visitor’s behaviour?
Show More

Please speak to a member of our team if you have any concerns during your visit. Please be aware that some people are exempt from wearing a face covering. We ask that our audience treat each other with respect and kindness.

Is there a restriction on group size?
Show More

There is no restriction on group sizes.

What food and drink will be available?
Show More

• Two hours before the start of any show day, our bars will be open for drinks and snacks, and our café will be open for drinks, and snacks.

• Daytime Thursday, Friday, Saturday and Sunday, the café will be open for drinks and snacks when the building is open, including for Make Music participants.

Later in the season, we plan to open the café and restaurant for food service again.

Will the shop be open?
Show More

We’re not opening our shop just yet but will have merchandise for sale on selected show nights.