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Sage Gateshead

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Welcome to Sage Gateshead

Sage Gateshead
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What to expect when you visit us

A big welcome to all music fans and learners! We’re here for you with a great range of concerts and gigs across all genres, and classes and workshops for all ages.

Following the government’s announcements, face coverings are no longer be mandatory at Sage Gateshead. However we kindly ask audiences to continue to wear face coverings to protect themselves and others (unless exempt).

You can view our Covid-19 frequently asked questions below, which are up to date at this moment in time.

Opening Hours (Updated weekly)

Please note these timings are updated weekly and can change depending on activity in the building.

Building Box Office Counter Box Office Phone Lines
Mondays (unless otherwise stated) CLOSED CLOSED CLOSED
Tuesdays (unless otherwise stated) CLOSED CLOSED CLOSED
Wednesday 25 May 5pm – 11.30pm 5pm – 8pm 12noon – 8pm
Thursday 26 May 9.30pm – 8.45pm 12noon – 5pm 12noon – 5pm
Friday 27 May 9.30pm – 10.30pm 12noon – 8pm 12noon – 8pm
Saturday 28 May 8.45pm – 11pm 12noon – 8pm 12noon – 8pm
Sunday 29 May CLOSED CLOSED 12noon – 5pm

Don’t forget that our website is always open for ticket purchases. Last entry to the building is 30 minutes before closing.

Our café opens when the building opens and will either close 30 minutes before the building closes, or after the interval of that nights performance.

☎️ 0191 443 4661
📧 [email protected]

Additional Information

View our Booking Terms and Conditions >>


Our Audience Charter 

Our vision is to play an active part in contemporary culture, community and place through music, and we aim to uphold our core values in all that we do. Find out more.


Access Information

We remain fully accessible – you can find all our access information online here.


Get Here

It couldn’t be easier, whether you arrive by foot, bike, bus, car, motorbike, coach, taxi, train, plane or even limousine. Find out more.


Construction works near Sage Gateshead

Site preparation works have now commenced on the NewcastleGateshead Quays development, to the east of Sage Gateshead. This means changes to the South Shore Road Car Park, pedestrian and car routes. Find out more.


Seating Plan

It is possible to select your own seat for most Sage One and Sage Two shows, however, the information below will assist you with your selection. Find out more.

'See it safely' and 'We're good to go' logos

FAQs

Last updated Wednesday 20 April 2022

What health and safety measures will you have in place?
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The safety of our audiences, artists and staff remains our top priority. We have measures in place to protect audiences, artists and staff including:

  • Enhanced cleaning
  • Hand sanitising stations throughout the venue
  • Clear signage to avoid overcrowding
  • Pre-booking interval drinks to avoid overcrowding

We continue to follow government guidance and regulation, in co-operation with Gateshead Council and the public health authorities and will make adjustments to our plans as required.

We will pay particular attention to how we best respond to the new barriers faced by disabled people and those who are particularly vulnerable amongst our audiences, artists and team. We support the ‘7 Principles to ensure an inclusive recovery’ (Arts Council England) and will consider carefully how to ensure equal opportunities to enjoy live music during the recovery.

Through the careful monitoring and regular maintenance of our building management system we ensure that our air handling units within each of our halls operate to the highest standard, meeting and exceeding all necessary guidelines.

Will you require me to take a Covid-19 test (PCR or Lateral Flow), show proof of vaccination or the Covid-pass before entry?
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No, following the government’s recent announcement, adults are not required to take a Covid-19 test (PCR or Lateral Flow), show proof of vaccination or the Covid-pass before entry.

Will I have to wear a mask?
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Face coverings are no longer mandatory at Sage Gateshead. However we kindly ask visitors to continue to wear face coverings to protect yourself and others (unless exempt or taking part in a singing class).

How will you avoid over-crowding?
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We will have clear signage around the building to avoid over-crowding. We do kindly ask you show consideration to others by not congregating in areas where increased footfall will naturally occur. We have a huge amount of space in our building and encourage audience members to utilise all bar space on levels 1-3 of Sage One and Sage Two to avoid overcrowding.

Will the seating in the halls be socially distanced?
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In line with the recent government relaxation of social distancing, we have returned to usual seating arrangements in the halls since September 2021.

What should I do if I show Covid-19 symptoms, test positive or have to isolate?
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If you have tested positive for Covid-19 or are required to isolate for a date where you have tickets, please let us know no later than 24 hours in advance of the show and we may be able to arrange an exchange, credit or refund. This is a temporary measure associated with Covid-19 and does not affect our terms and conditions.

Do you take card or cash payments?
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At our bars and in the café, we prefer card payment for Covid-safety reasons, however we continue to accept cash.

Do you have a cloakroom?
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Yes we have a cloakroom near the Box Office located by the West Entrance which will be open on concert nights.

How to I enquire about lost property?
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Please let us know if you have lost an item of yours while at Sage Gateshead by completing this form.

Can I take a bag into the hall?
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Bags no bigger than a piece of A3 paper (297 x 420 mm) are permitted into Sage One and Sage Two.

Can I take drinks into the halls?
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Drinks in plastic containers are permitted on Level 1 in Sage One and Sage Two only. Bottled water and soft drinks (with a screw cap) are permitted on Level 2 and Level 3 in Sage One and Sage Two.

Will I be able to book ticket in person?
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In addition to telephone and online, our box office will operate in-person from Sage Gateshead from September onwards.

You can book tickets:

• Online: 24 hours a day, 7 days a week
• By phone: Wednesday, Thursday, Friday, Saturday and Sunday, between 12 and 5pm
• In person: Thursday, Friday, Saturday and Sunday, between 12 and 5pm, or until 30 minutes after the start of a show when there is a concert or gig on

Do you have a risk assessment?
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A comprehensive and thorough risk assessment has been created and implemented across all public and back of house areas of Sage Gateshead to ensure the safety of our audiences, artists and staff.

What if I am concerned about another visitor’s behaviour?
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Please speak to a member of our team if you have any concerns during your visit. Please be aware that some people are exempt from wearing a face covering. We ask that our audience treat each other with respect and kindness.

Is there a restriction on group size?
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There is no restriction on group sizes.

What food and drink will be available?
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• Two hours before the start of any show day, our bars and café will be open for drinks and snacks.

• Daytime Thursday, Friday, Saturday and Sunday, the café will be open for drinks and snacks when the building is open, including for Make Music participants.

Later on, we plan to open the café and restaurant for food service again. During the festive season, you can enjoy hot meals and platters on selected nights. This will be noted on the event page of the selected concerts.

Will the shop be open?
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We’re not opening our shop just yet but will have merchandise for sale on selected show nights.

Do you provide booster cushions?
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Yes. We have a limited number of inflatable booster cushions that are available on a first come first served basis. Please speak to a member of our Customer Experience team.