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Welcome to Sage Gateshead

Sage Gateshead
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What to expect when you visit us

We’re delighted to again welcome audiences and music learners of all ages to Sage Gateshead for our concerts, gigs, classes and workshops.

The safety of audiences, artists and staff is our top priority, and we have measures in place to ensure you are safe so you can focus on enjoying the music and having a brilliant time. You can view our Covid-19 frequently asked questions below.

Security at Sage Gateshead

Following the change to the UK’s national threat level Sage Gateshead’s security procedures have been enhanced. Regular bag searches are in operation on entry to the venue and you may be asked to participate. Please note that refusal to allow a bag search will result in non-entry to the venue. We respectfully ask that all visitors minimise luggage brought to the building where possible, as this will help us to keep things running smoothly.

Opening Hours
Building Box Office Phone Lines Box Office Counter
Wednesday 8 December 4.30pm – 9pm 12noon – 5pm 4.30pm – 7pm
Thursday 9 December 9.30am – 8.15pm 12noon – 5pm 12noon – 5pm
Friday 10 December 9.30am – 11.30pm 12noon – 5pm 10:30am – 8:30pm
Saturday 11 December 8.45am – 11.30pm 12noon – 5pm 10:30am – 8:30pm
Sunday 12 December 8.45am – 6pm 12noon – 5pm 11:30am – 5pm

Don’t forget that our website is always open for ticket purchases.

☎️ 0191 443 4661
📧 [email protected]

Additional Information

Access Information

We remain fully accessible – you can find all our access information online here.

Get Here

It couldn’t be easier, whether you arrive by foot, bike, bus, car, motorbike, coach, taxi, train, plane or even limousine. Find out more.

Construction works near Sage Gateshead

Site preparation works have now commenced on the NewcastleGateshead Quays development, to the east of Sage Gateshead. This means changes to the South Shore Road Car Park, pedestrian and car routes. Find out more.

Seating Plan

It is possible to select your own seat for most Sage One and Sage Two shows, however, the information below will assist you with your selection. Find out more.

'See it safely' and 'We're good to go' logos


What health and safety measures will you have in place?
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As we welcome you back, the safety of our audiences, artists and staff will be our top priority. When we reopened earlier this year, the overwhelming feedback from audiences was that they felt very safe. We’ll continue to ensure everyone can have a safe and enjoyable visit to Sage Gateshead in line with government guidance.

We have measures in place to protect audiences, artists and staff including:

• Enhanced cleaning
• Hand sanitising stations throughout the venue
• Clear signage to avoid overcrowding
• Actively encouraging the use of face coverings at all times
• Pre-booking interval drinks to avoid overcrowding
• All staff will continue to wear face coverings and undergo regular testing

We’ll continue to follow government guidance, in co-operation with Gateshead Council and the public health authorities and will make adjustments to our plans as required.

We will pay particular attention to how we best respond to the new barriers faced by disabled people and those who are particularly vulnerable amongst our audiences, artists and team. We support the ‘7 Principles to ensure an inclusive recovery’ (Arts Council England) and will consider carefully how to ensure equal opportunities to enjoy live music during the recovery.

Through the careful monitoring and regular maintenance of our building management system we ensure that our air handling units within each of our halls operate to the highest standard, meeting and exceeding all necessary guidelines.

Will you require me to take a Covid-19 test (PCR or Lateral Flow), show proof of vaccination or the Covid-pass before entry?
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Audience members will not be required to take a Covid-19 test (PCR or Lateral Flow), show proof of vaccination or the Covid-pass before entry, unless in exceptional circumstances when this is the express wish of the event organiser (those audience members will be notified directly).

We’re monitoring the advice of government, Gateshead Council and the public health authorities, and will make adjustments to our plans should this advice change.

As part of our commitment to keep everyone at Sage Gateshead safe, all visitors (including staff and contractors) accessing the building via Stage Door are required to show a photograph of a negative lateral flow test result (taken within the last four days) to the Security Team at Stage Door to gain access to the building, alongside the date that the test was taken. This applies to all visitors and anyone attending classes, workshops and events on days when our building is closed to the public, and access is via Stage Door only.

Tests are available online with this link Order coronavirus (COVID-19) rapid lateral flow tests – GOV.UK (www.gov.uk) or call 119, and you will receive a pack of 7 tests to be delivered to your home free of charge, alternatively you can collect tests from a participating pharmacy. Find a pharmacy near you where you can collect rapid tests.

If you are already testing for another purpose, for example as part of the schools testing programme, you will not be required to complete another test for Sage Gateshead providing you are able to show a photograph of a negative test result upon arrival.

Will I have to wear a mask?
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In line with the recent government guidelines, we are encouraging the use of face coverings at all times (inside the building and the halls), unless you are exempt. This follows the industry’s ‘See it safely’ guidance, in line with government recommendation that masks should still be worn indoors when mixing with people you don’t usually meet.

What does ‘See it Safely’ mean?
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We have been working with our colleagues across the industry to develop our measures. When you see the ‘See it Safely’ mark, you can feel confident that performance venues are complying with the latest government safety recommendations and guidelines.

Will staff be wearing masks?
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Yes, face coverings will be worn by all members of staff, except those who are exempt. In addition to this, all staff, artists and crew will be required to show a negative Lateral Flow Test upon entry.

How will you avoid over-crowding?
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We will have clear signage around the building to avoid over-crowding. We do kindly ask you show consideration to others by not congregating in areas where increased footfall will naturally occur. We have a huge amount of space in our building and encourage audience members to utilise all bar space on levels 1-3 of Sage One and Sage Two to avoid overcrowding.

Will the seating in the halls be socially distanced?
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In line with the recent government relaxation of social distancing, we will return to usual seating arrangements in the halls from September 2021 onwards, up to full capacity.

What should I do if I show Covid-19 symptoms, test positive or have to isolate?
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If you have tested positive for Covid-19 or are required to isolate for a date where you have tickets, please let us know no later than 24 hours in advance of the show and we may be able to arrange an exchange, credit or refund. This is a temporary measure associated with Covid-19 and does not affect our terms and conditions.

Do you take card or cash payments?
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At our bars and in the café, we prefer card payment for Covid-safety reasons, however we continue to accept cash.

Do you have a cloakroom?
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Yes we have a cloakroom near the Box Office located by the West Entrance which will be open on concert nights.

Can I take a bag into the hall?
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Bags no bigger than a piece of A3 paper (297 x 420 mm) are permitted into Sage One and Sage Two.

Can I take drinks into the halls?
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Drinks in plastic containers are permitted on Level 1 in Sage One and Sage Two only. Bottled water and soft drinks (with a screw cap) are permitted on Level 2 and Level 3 in Sage One and Sage Two.

Will I be able to book ticket in person?
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In addition to telephone and online, our box office will operate in-person from Sage Gateshead from September onwards.

You can book tickets:

• Online: 24 hours a day, 7 days a week
• By phone: Wednesday, Thursday, Friday, Saturday and Sunday, between 12 and 5pm
• In person: Thursday, Friday, Saturday and Sunday, between 12 and 5pm, or until 30 minutes after the start of a show when there is a concert or gig on

Will you use a Test & Trace system?
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We encourage all visitors to check into the venue using a smartphone and the NHS Covid-19 app.

Do you have a risk assessment?
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A comprehensive and thorough risk assessment has been created and implemented across all public and back of house areas of Sage Gateshead to ensure the safety of our audiences, artists and staff.

What if I am concerned about another visitor’s behaviour?
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Please speak to a member of our team if you have any concerns during your visit. Please be aware that some people are exempt from wearing a face covering. We ask that our audience treat each other with respect and kindness.

Is there a restriction on group size?
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There is no restriction on group sizes.

What food and drink will be available?
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• Two hours before the start of any show day, our bars and café will be open for drinks and snacks.

• Daytime Thursday, Friday, Saturday and Sunday, the café will be open for drinks and snacks when the building is open, including for Make Music participants.

Later on, we plan to open the café and restaurant for food service again. During the festive season, you can enjoy hot meals and platters on selected nights. This will be noted on the event page of the selected concerts.

Will the shop be open?
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We’re not opening our shop just yet but will have merchandise for sale on selected show nights.

Do you provide booster cushions?
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Yes. We have a limited number of inflatable booster cushions that are available on a first come first served basis. Please speak to a member of our Customer Experience team.