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Sage Gateshead

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Sage Gateshead's Audience Charter

Sage Gateshead at night

Sage Gateshead is an international music centre in North East England. We are for audiences, for artists, for the North and for the long-term. There is nothing we enjoy more than welcoming audiences to our venue to share in a musical experience.

Our vision is to play an active part in contemporary culture, community and place through music, and we aim to uphold our core values in all that we do.

We want our audiences to know what to expect from us;

A welcoming service;

  • Our staff will endeavour to make you feel welcome during every interaction with us, whether its your first visit or you are a regular patron
  • We offer friendly and polite service, helping wherever we are able, right across our organisation
  • Our staff will use their experience and knowledge of the venue and programme to enhance your visit to Sage Gateshead

A truly accessible venue and programme;

  • Promoting an inclusive and accessible culture is at the heart of what we do
  • We work with partners to uphold our accessibility standards, and we strive for continuous improvement
  • We offer a varied programme and are sensitive to audience requirements
  • For more information on our accessibility please click here

Conversations

  • We encourage conversations and connections with our audiences. If you have feedback for us you can speak to a member of staff in person or contact us here.
  • We pledge to respond to all written customer feedback within 10 working days (Mon-Fri) of receipt
  • In response to the Covid-19 pandemic we have embarked on a new campaign, A Future For Live Music In The North East. The campaign is about involving you, our audience, in a conversation about how we shape the long-term future of music and the future of Sage Gateshead. You can find out more, and contribute to the conversation here
  • Our staff are here to help you throughout your visit to the building, and our Box Office team are contactable by phone and in person. You can also contact us via our website or social media pages

To help our teams offer the best experience for you, we ask that our audiences and patrons

  • Treat our staff and fellow visitors with courtesy and respect
  • Supervise children during visits to our building
  • Do not use cameras or recording equipment, for photographs or footage, during performances unless our staff advise otherwise
  • Ensure that your mobile devices do not disrupt events
  • Arrive in good time for events to minimise disruption to other audience members and artists
  • Help us to keep everybody safe by reporting to staff members anything that you are uncomfortable with
  • Tell a member of our team if something falls below your expectations; we welcome constructive feedback
  • Help us to minimise the carbon footprint of live events – from recycling on site to using your ticket to access free public transport to travel to the venue – find out more here.

Sage Gateshead is committed to providing a safe and enjoyable experience for our audiences, artists and staff. We reserve the right to remove visitors from the premises and/or affiliated events if we feel that their behaviour is negatively impacting the experience of our audiences, if they are acting in an intimidating, aggressive or violent manner, or if they are endangering themselves or people around them. Such incidents may result in a prolonged, or lifetime, ban from entering the venue or affiliated events.