How to access your virtual class
All sessions will be taking place using Zoom. You do not have to have a Zoom account to attend. You will be prompted to download the software, once you have clicked on the link that you have been provided. It is completely free!
To help you access the Zoom link and any resources you may need, please follow the instructions below…
2. Once logged in you will see all your upcoming classes. Please note these are listed by order date, not performance date. To ensure you are accessing the correct class, please check the date under the title.
3. Click ‘View Content’ – you will then see all the information for that virtual class, including the zoom link and any resources you may need.
It’s as easy as that! But if you do have any issues, please email [email protected] as soon as possible so we can do our best to help you in advance of the class starting.
Please note that refunds will only be offered on virtual class tickets in the event that the class does not go ahead.
Zoom Step by Step Guide
Laptops and Computers
If you are on a laptop or a desktop computer you can either follow the link for the session that has been sent to you and you will then be prompted to download Zoom, or you can download the software in advance by visiting www.zoom.us/download.
Phones or Tablets
If you are using an i-phone, tablet or Android device you can download the Zoom app from the App Store. The App is called “ZOOM Cloud Meetings”. You can follow this link on your device to be prompted to download the correct app www.zoom.us/download.
Before the Class
When you sign up, you will be able to access a link to the online class, along with any other information and materials you might need, by logging into your Sage Gateshead account here.
When you click on the link in the invite you will be prompted to open Zoom.
Sage Gateshead will log on 10 minutes before the start time of the class to host it. If you join the class before this time you will see a message saying “Waiting for the host to start the meeting”.
Once Sage Gateshead is logged in you will be automatically placed in a virtual waiting room where you will be invited into the class.
During the Class
Because of the sound delay that happens when working together online it means hearing everyone at the same time does not work. What this means is that, when you are in the class, you will be able to hear and see the music leader who will be leading the class. Everyone else, including yourself will be muted. You will be able to see all the other participants on the screen as well.