Opening Times
Building

Monday to Wednesday: When we have a concert or gig, we’ll be open from two hours before the start of the show until after the show. When there is no performance, we’ll be closed.

Thursday to Sunday: We will be open from 9.30am (Thursday and Friday) and 8.45am (Saturday and Sunday), until after the show. If we don’t have a performance, we’ll close at 5pm.

Box Office

Wednesday: Phone lines only from 12noon to 5pm.

Thursday – Sunday: Our Box Office is open from 12noon – 5pm for both in person and phone sales.

Monday and Tuesday: Our Box Office will be closed unless we have a ticketed performance scheduled.

☎️ 0191 443 4661
📧 [email protected]

Opening Times:
Building

Monday to Wednesday: When we have a concert or gig, we’ll be open from two hours before the start of the show until after the show. When there is no performance, we’ll be closed.

Thursday to Sunday: We will be open from 9.30am (Thursday and Friday) and 8.45am (Saturday and Sunday), until after the show. If we don’t have a performance, we’ll close at 5pm.

Box Office

Wednesday: Phone lines only from 12noon to 5pm.

Thursday – Sunday: Our Box Office is open from 12noon – 5pm for both in person and phone sales.

Monday and Tuesday: Our Box Office will be closed unless we have a ticketed performance scheduled.

☎️ 0191 443 4661
📧 [email protected]

 →  Contact Us  →  Streaming FAQs

Streaming FAQs

When is the concert?
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New Beginnings, our first live performance series of 2021, will run from Friday 16 April – Friday 25 June. Find out more.

When can I access the stream?
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The stream page will go live one hour before the stated start time of the concert. We strongly recommend logging in and accessing the stream page as early as possible, which will allow time for troubleshooting. If you can see the images and hear sound, you’re good to go.

How long will the concert be?
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Each concert will last approximately 60-80 minutes.  There will be no interval.

What is a stream? Is it live?
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We are delighted to be able to welcome performers back to our stage in a covid safe environment. Each concert will be performed live in the venue, but without an audience (until government guidelines change).

By logging in to the ‘My Account’ section of our website, you will be able to join the concert live from the comfort of your own home or watch again on demand across the weekend.

How do I book a ticket?
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  • Go to sagegateshead.com/new-beginnings
  • Select the concert you wish to see and click ‘Book Now’
  • Select your ticket choice. (It is only possible to purchase one stream ticket for each concert per account).
  • You will then need to either log in to an existing account or create a new one.
  • Enter your payment details.

We now have three ticketing options available: Single view, Pair of viewers and Family viewers.  Please note that you will not receive a physical ticket for the New Beginnings Live Stream concerts, but your ticket will be registered in your account on the website.

What time do live stream tickets go off sale?
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Tickets are available to purchase online  30 minutes after the stated concert start time. For example, if the concert starts at 7.30pm, tickets will be available to purchase online until 8pm.

Will I receive a ticket or a code?
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No, you won’t receive a physical ticket or code. Once logged in to ‘My Account’, select ‘My Live Streams & Virtual Classes’ to see your purchases. This is also where you will need to go to watch the concert.

Can I watch the concert again?
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Yes, at midnight the stream will be made available ‘On Demand’ to ticket holders for a further 48 hours. The on demand stream can be accessed the same way as the live stream – by logging into your account.

Will I get a refund if an event is cancelled?
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In line with our Terms and Conditions, you will receive a refund, or will be offered the opportunity to transfer your ticket to the rescheduled date where appropriate.

Do I need a good internet connection?
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We recommend using a stable internet connection of at least 5Mbps download speed. You can test your download speed hereUsing a wired connection, rather than Wi-Fi, will improve your internet stability.

Who can I contact for help?
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For all ticketing enquiries, please call Box Office on 0191 443 4661 or email [email protected].

Live support is available during the live stream. Just click the support icon in the bottom right corner of the stream page.

How do I watch?
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Once you have purchased a ticket, you can watch the New Beginnings concerts via your web browser on your mobile device, tablet, computer, directly on a Smart TV or cast to your Smart TV via a compatible device. You can only watch a stream on one device at any one time.

  • Open your web browser (we recommend using Google Chrome)
  • In the address bar, type sagegateshead.com
  • Click on ‘My Account’ on the top menu bar and sign in
  • Click on ‘My Live Streams & Virtual Classes’

At the time of the concert, or within the 48 hours thereafter, find your selected concert within your purchases and click ‘View Live Stream’.  You will then be taken to the live recording / on demand film of the concert.

How to watch directly on a smart TV
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Via your Laptop/Desktop using an HDMI or DisplayPort Cable (Recommended method)

  • Connect your device to a TV by using either an HDMI or DisplayPort cable*, this will replicate the display on your TV. (You may need to change the ‘Source/Input’ via your TV remote).
  • In the address bar on your device, type sagegateshead.com
  • Click on ‘My Account’ on the top menu bar and sign in
  • Click on ‘My Live Streams & Virtual Classes’
  • At the time of the concert, or within the 48 hours thereafter, find your selected concert within your purchases and click ‘View Live Stream’. You will then be taken to the live recording / on demand film of the concert.

*HDMI ports are more common on Laptops and DisplayPort’s are more common on desktop machines. If you are using an Apple device, you may need to use an adapter.

TV Internet Browser

  • On your TV, select the internet browser
  • In the address bar, type sagegateshead.com
  • Click on ‘My Account’ on the top menu bar and sign in
  • Click on ‘My Live Streams & Virtual Classes’
  • At the time of the concert, or within the 48 hours thereafter, find your selected concert within your purchases and click ‘View Live Stream’. You will then be taken to the live recording / on demand film of the concert.

As there are so many different variations of Smart TVs, we recommend contacting your TV company for specific customer support.

How to cast the stream via Chromecast or Airplay
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  • Make sure that your TV is paired with your device and that the chromecast/airplay app is open.
  • On your mobile device, open the web browser Chrome
  • In the address bar, type sagegateshead.com
  • Click on ‘My Account’ on the top menu bar and sign in
  • Click on ‘My Live Streams & Virtual Classes’
  • At the time of the concert, or within the 48 hours thereafter, find your selected concert within your purchases and click ‘View Live Stream’. You will then be taken to the live recording / on demand film of the concert.
  • Click on the cast icon to start casting. If you can’t see the cast icon, please check that you are using chrome as your browser and that you are paired correctly to your TV.
  • Chromecast devices can also ‘Mirror the screen’ by selecting ‘Home’ on your mobile device, clicking on the TV that you want to cast to and then ‘cast my screen’ in the bottom left hand corner.
  • Alternatively, click on the 3 dots in the top right hand corner of chrome and select ‘Cast’ from the menu.

If you have a smart TV with a cast button, we strongly recommend that you set this up ahead of the concert time.

How to watch via Amazon Fire TV Stick
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  • Open the Fire TV Stick and select Silk on your TV. Sign in as required
  • In the address bar, type sagegateshead.com
  • Click on ‘My Account’ on the top menu bar and sign in
  • Click on ‘My Live Streams & Virtual Classes’

At the time of the concert, or within the 48 hours thereafter, find your selected concert within your purchases and click ‘View Live Stream’.  You will then be taken to the live recording / on demand film of the concert.

How to watch via a gaming console such as a PS4/5 or Xbox One/ Series X
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  • Open the internet browser on your device
  • In the address bar, type sagegateshead.com
  • Click on ‘My Account’ on the top menu bar and sign in
  • Click on ‘My Live Streams & Virtual Classes’

At the time of the concert, or within 48 hours thereafter, find your selected concert within your purchases and click ‘View Live Stream’.  You will then be taken to the live recording / on demand film of the concert.

Is there anything I can do to improve sound quality?
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Do consider optimising your audio experience by connecting external speakers to your device or by using high quality headphones.