Opening Times
Revised Box Office Opening Hours (Phone only)
Our opening hours are 12noon – 5pm Tuesday to Saturday inclusive.
Please note that the building remains closed outside of show times.

☎️ 0191 443 4661

Opening Times:
Revised Box Office Opening Hours (Phone only)
Our opening hours are 12noon – 5pm Tuesday to Saturday inclusive.
Please note that the building remains closed outside of show times.

☎️ 0191 443 4661

 →  Contact Us  →  Help using this website

Help using this website

Live Streams

How do I purchase a live stream pass?

If a live stream is available for a particular event, you will see the option to purchase a live stream pass on the event page. Passes can be purchased the same way as event tickets.


How do I access the live stream pass?

Once you have purchased the live stream, it will appear in your account under ‘My Live Streams’. You can access this page by clicking here.


I am having issues purchasing a live stream pass

Please contact us so we can provide further assistance.


I am having issues accessing the live stream

Please contact us so we can provide further assistance.


Tips to get the best experience possible

• Log on early to ensure you’re connected and ready to view before the event start time. If you can see a countdown, you’re good to go.

• Remember you need to log in to the same account you used to purchase the live stream pass.

• We recommend using a stable internet connection of at least 5Mbps download speed. You can test your download speed here.

• We recommend using Google Chrome and to close other tabs and browser windows.

• You can access the live stream on any device that has a web browser, including mobile.

• Closed captions are available – to turn them on, click the button in the top right hand corner of the stream.

• If you do have technical issues, keep an eye out for the help robot on the live stream page – live support is available throughout the stream.

• If you can’t see the stream or the help robot, try refreshing your browser or logging out and back in to your account.