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Safety & Enjoyment

Strobe lighting, smoke effects, loud noises and special effects are sometimes used in performances. There will be external Hall signage if this is the case.

Mobile phones, pagers and other electronic equipment must be switched off during the performance.

In the seats on sides of Levels 2 and 3, you have to lean forwards to obtain a full view of the stage. Please ask our staff for more information.

To ensure our customers safety we may conduct occasional security searches, which include searching your bag before entering the Halls.

We reserve the right to refuse admission or to remove audience members at our discretion including, for example, where your behaviour may affect other peoples’ enjoyment of the performance.

Please take care of all personal property brought into the building.

You may take water in plastic bottles into the auditorium on all levels. Other drinks, including alcohol may only be consumed on Level One. No food may be consumed in any of the halls. Animals other than Guide Dogs and Assistance Dogs are not allowed in the auditorium.

Unauthorised trading within the building is not allowed.

The entire building is a non-smoking area. As a house rule the use of electronic cigarettes on the premises of Sage Gateshead is prohibited. ‘Smoking’ an e-cigarette causes confusion and, during performances, a distraction to other customers. Customers will be asked to stop and refusal to do so may result in the removal from the building.

We recommend that you double-check performance details before you travel as they may be subject to change.

As a member of the audience you may be filmed, photographed or recorded for broadcasts, security or health and safety reasons.

Every member of the audience must possess a valid ticket.

Tickets that have been altered or defaced will be deemed invalid and you may be refused entry. We reserve the right to alter the location of your seat without prior notice. Should this be necessary we will reimburse any reduction in value between your original seat and your new location.

If you have complaints relating to any aspect of the performance please contact the Duty Manager as soon as possible, preferably before the performance or during the event – any of the Stewards in the Hall will be able to find the Duty Manager for you.