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Access information

Our facilities and service provision is designed to be accessible for all- taking into account all characteristics protected in the Equality and Diversity Act 2010.

When arriving, booking tickets or if contacting us prior to your visit, please let any member of the Customer Experience Team know any relevant information and access requirements you may have so they can help you enjoy all that Sage Gateshead has to offer.

Access Statement

Our Access Statement is available here. and in audio format; to request a copy please call Welcome Desk on 0191 443 4666. Sage Gateshead was proud to win the Gold Award in the Access For All category at the North East Tourism Awards 2014.

Accessibility at Sage Gateshead

Sage Gateshead is fully accessible with a range of free mobility, parking and general visitor facilities.

Baby changing & nursing
Unisex baby changing facilities are available on every level of the building. Nursing mothers are welcome to nurse in the Café & all front of house areas

Cloakroom

We offer a free cloakroom facility on the ground level of the building.

Parking

Sage Gateshead has its own car park with lift access situated directly behind the building. (Please note Mill Road car park, situated at the bottom of the steps near the Millennium Bridge, is not operated by Sage Gateshead).

Car Parking Charges

  • Up to 30 minute: FREE – go straight to the exit with your ticket.
  • Up to 1 hour: £1.90
  • Up to 2 hours: £3.50
  • 3 hours or more: £4.80 – Pre-payment required before entering the building.
    If you are staying for 3 hours or more and pre-payment is not made, then an hourly rate of £1.90 will apply to your visit. Pre-payment charges will cover until 6am the following day, at which point an hourly rate of £1.90 will apply.

Payment

Payment machines are available at the top and bottom of the car park stairs. You can pay by cash or debit/credit cards. The machines provide change and there is a free cash machine inside the building next to our ticket office.

Sage Supporters

If you are a Sage Supporter holding Level 2, Level 3, Family or Sage Circle membership, you pay just £1.20 per day when parking at Sage Gateshead.

Further car parking is available within two to fifteen minutes walking distance from Sage Gateshead, in Gateshead and Newcastle centres.

From time to time Sage Gateshead’s car park is closed. At such times, information about any closures will be noted on this website. Should you plan to visit Sage Gateshead by car, may we suggest that you check in advance to ensure that our car park is not closed.

Blue Badge Holders

There are a number of priority spaces for blue badge holders near the entrances to Sage Gateshead as well as in our car park by the lifts. Parking is free at all times – please go to our Ticket Office with your ticket and registration details.

Lost Tickets

Lost tickets are charged at £20. Please press the information button on the payment machines.

Accessibility at Gateshead Old Town Hall

  • Accessible toilets
  • Assistance dogs welcome
  • Automatic doors
  • Lift access
  • Street level access
  • Wheelchair spaces